vice is a service line, so meeting up with
customers is inevitable. My customers come from all walks of life. I am bound
to encounter with customers with all sorts of different attitude. The non- fussy
ones were not only friendly but also appreciated what I had done for them. They
even offered me and my workers snacks and drinks when we had completed our
tasks. Indeed I am so touched by such customers that I even offered to do some
extra jobs for them at no extra costs. There was one customer who was very easy
going. He was doubtful about the choice of brand of air conditioners and seek
for my advice. I then recommended “Mitsubishi Electric” and he just accepted it
willingly without further inquiries. He never made things difficult for me.
Throughout the whole installation process, everything went on smoothly. Payment
too was made promptly.
Meanwhile, the other kind of customers whom I met were
disgusting. They were demanding and very fussy and would not accept our advice.
They were not only difficult to deal with but also delayed payment. These types
of customers in particular took up so much of my time with unnecessary work and
non-ending questions. That certainly would affect my next customer’s
appointment which was due on the same day. There were also customers who would
cancel their appointments after they had fixed them. Some even forgot about it
and were not at home when we reached their house. As such, these would mess up
my other customers’ appointments.
I believe that service line in other trades will also
encounter the same problems. Well, we have to endure all these because after
all, this is our ‘bowl of rice’ and customers are always right.
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